FAQ

PACK FORMAT

Infantry:  

• 36 figures per pack
• Includes one set of command figures where appropriate.

Infantry:  

• 12 figures per pack
• Includes one set of 3 command figures where appropriate.

Artillery:  

• 4 guns, each with 4 crew figures

SHIPPING TIMES AND METHODS
Most orders for which all items are in stock are dispatched within twenty one days of ordering, subject to delays resulting from holidays, sickness, or preparations for wargames shows.  We send all UK parcels via Royal Mail first class post.  We send all overseas parcels using the International Small Packet service or a carrier service as is appropriate.  Only the latter carries a tracking service.

All orders for figures are cast to customer requirements in strict order of receipt.  Normally this is a relatively quick turnaround, but during peak times, staff illnesses or natural disasters, there will inevitably be delays.  We're not Amazon folks!   Please bear with us in such cases - we do not have orders hanging around awaiting completion any longer than we have to.

POSTAGE, PACKING AND DELIVERY
Postage charges in the UK are 10% of the total order value, those to mainland Europe 20%, and for the the rest of the world 30%. These charges are subject to VAT where applicable. There are minimum postage charges of £4.00 for UK orders, £5.00 for Europe, £7.50 for the Rest of the World.

• UK orders are sent by second class post.
• Orders to the EU are sent Delivered Taxes Paid (DPD).  This means that you are charged the VAT due at the appropriate rate when you place your order.
• We are not responsible for any 'handling charge', local sales taxes or customs duties levied on goods.  

WHY DOES IT COST SO MUCH MORE TO BUY YOUR FIGURES IN THE 'REST OF THE WORLD?'

An alternative version of this question is the more common statement, 'I'd buy from you but your unreasonable shipping costs to the USA/Canada/Australia make it TOO expensive!'

OK, Let's approach this one from two angles. Firstly no matter how you look at it, shipping bits of metal overseas in commercial aircraft isn't cheap. We have to pay for that to be done and we have to reflect that in my price structure. Selling services at a loss is a very good way to end up not selling any services at all.

Secondly and more counter-intuitively, buying from us from outside the EU means your orders are CHEAPER than those to UK citizens. It's all to do with tax. Suppose you order £50 of figures and you live in London.

The costs are as follows:

Ex VAT price of figures = £50.00

Plus P&P at 10% =          £5.00

Plus VAT at 20% =         £11.00

Total =                          £66.00

However, sending the same package to the USA

Ex VAT price of figures = £50.00

Plus P&P at 30% =        £15.00

Total =                         £65.00

So it's not a bad deal at all even with the postage costs!

CAN I HAVE A DISCOUNT?
We all like to pay less if we can, and we get a lot of emails headed with just this question, and then promising  that that the writer will purchase £30 of figures if we can give a 'favourable' answer. The simple facts are that Tenth Legion ranges are very competitively priced compared to other products in the hobby, and that we have actually got to generate a profit in order to live!  As a comparison, the next time you get your car fixed, take the bill to the mechanic and see what reaction you get when you ask for a discount because you are spending £30 with him....

In addition there may be some room to bring postal charges down with larger orders, but this is neither guaranteed, not quantifiable until the order is packed and weighed.

HOW DO I GET MORE (OR LESS) COMMAND FIGURES?

We are prepared to alter the ratios of command to line in any pack, provided the total number of figures remains at pack quantity.. At its extreme this means that you can order a pack containing no command strips or no line strips. with any combination in between.   Just order as normal and use the comments section to let us know what you want.